SmugMug

Total
81
Negative
41
Positive
31
Avg sentiment
-0.062

Themes

ThemeMentionsNegativePositiveAvg
Mobile app512717-0.127
Reliability and bugs372110-0.176
Search, AI, and discovery24128-0.104
Login and access1485-0.143
Sharing and galleries16670.094
Upload and import11540.000
Pricing and value10540.050
Sync and backup953-0.222
Performance7320.000
Metadata and organization632-0.083
Support6330.083
Editing and image quality3110.000
Privacy and ownership1000.000
Proofing and studio workflow1011.000

Review Evidence

negative SmugMug app_store source
Fix the downloads
themes: Mobile app, Reliability and bugs, Sharing and galleries · rating: 2 · relevance: 1
The app continues to be bugging and I’m a long time customer of smugmug. I like to download my photos from the app for IG. Sometimes I’ll Download each one and my camera roll has the same picture 20 times. I have to log out and log back in each photo. Nearing the end of my smugmug relationship if it is t fixed sooner than later. Should also cancel Flickr as well since they own both now.
negative SmugMug app_store source
Clunky
themes: Mobile app · rating: 1 · relevance: 1
I love smugmug but hate your app. The app is so clunky. Every single time I use the app, the app blanks out and I lose where I was looking. Your app is awful.
negative SmugMug app_store source
Keeps crashing
themes: Mobile app, Reliability and bugs, Search, AI, and discovery · rating: 2 · relevance: 1
I can’t open the app to run more than a few minutes when it crashes. Even with the app updated. Very sad face :(
negative SmugMug app_store source
Too many bugs
themes: Reliability and bugs, Sharing and galleries · rating: 2 · relevance: 1
There seems to constantly be an issue with loading albums
negative SmugMug app_store source
Unnecessary
themes: Metadata and organization, Mobile app, Reliability and bugs, Sharing and galleries · rating: 1 · relevance: 1
this app has fewer features than the desktop version. If the browser version didn't keep bugging you to download the app when you are using a tablet, I would never have done it. It's unnecessary and has fewer features (you can't move photos within a folder) then the browser version. Waste of time.
negative SmugMug app_store source
Works for some stuff
themes: Upload and import · rating: 2 · relevance: 1
Works well enough for viewing galleries. Auto upload just doesn’t work since they broke something on 4.12
negative SmugMug app_store source
Love SmugMug Hate the App
themes: Mobile app, Search, AI, and discovery · rating: 1 · relevance: 1
I have used SmugMug to store my photos for 15+ years. The app is the worst though. It randomly shuts down every time I use it.
negative SmugMug app_store source
Can’t upload pictures from my phone anymore
themes: Mobile app, Upload and import · rating: 1 · relevance: 1
There’s obviously a problem with SmugMug uploading
negative SmugMug app_store source
Quite unstable these days
themes: Mobile app, Reliability and bugs · rating: 2 · relevance: 1
I get constant app crashes after a few minutes, likely related to autoload, which has not been successful for me recently, possibly in conjunction with iOS 26 (iOS 26.1, iPhone 16) Update: same issue persists several versions later.
negative SmugMug app_store source
New Icon
themes: Editing and image quality · rating: 1 · relevance: 1
Wow. Feel like I am back in pre-K art class, where every drawing is “beautiful”. The new icon looks idiotic for a professional photography service.
negative SmugMug app_store source
New Logo
themes: Search, AI, and discovery · rating: 1 · relevance: 1
Yikes! The new logo is awful. Like a green smiley face. That’s the best your designers could do?
negative SmugMug app_store source
the new icon makes me want to throw up
themes: Reliability and bugs · rating: 2 · relevance: 1
change it back
negative SmugMug app_store source
iPhone app has never worked
themes: Login and access, Mobile app, Pricing and value, Support, Upload and import · rating: 1 · relevance: 1
I don’t know how many times I have contacted the support and how many times I have written a review but this app just doesn’t work for me. Every time I go to auto upload, it shows 11,539 photos and I left it on over night on a charger with the app open but still in the morning the same number was showing. I have logged out and logged back in which by itself isn’t working properly. I don’t know how the testing works at this company. I have the latest iOS with the 16 pro max and the latest app version. HELP!
negative SmugMug app_store source
App is crashing
themes: Mobile app, Reliability and bugs · rating: 1 · relevance: 1
The app keeps on crashing and not able to use.
negative SmugMug app_store source
No more uploading
themes: Mobile app, Upload and import · rating: 1 · relevance: 1
Uploads stopped working from the app after one of the revisions.
negative SmugMug app_store source
Great design frustrating to use
themes: Metadata and organization, Mobile app, Performance, Reliability and bugs, Search, AI, and discovery · rating: 2 · relevance: 1
The app is well-designed, but performance has been an issue for years. Scrolling through large libraries often causes it to hang, and you frequently lose your place and have to start over. Search is also limited — it can’t recognize photo types on its own and requires manual tagging for any reliable results.
negative SmugMug app_store source
Slow Loading
themes: Mobile app, Performance, Pricing and value, Search, AI, and discovery · rating: 2 · relevance: 1
I’ve had this app and paid for a yearly subscription for close to 10 years and it is extremely slow to load now painfully slow
negative SmugMug app_store source
Random blocking of photos.
themes: Mobile app · rating: 1 · relevance: 1
SmugMug has control of your galleries apparently and blocks a series of photos in each of them for some unknown reason. The photos can be unblocked and shown but it’s a time consuming and annoying process.
negative SmugMug app_store source
Settings missing, auto upload unreliable
themes: Login and access, Mobile app, Pricing and value, Upload and import · rating: 2 · relevance: 1
I’ve had an account for years. As things have become increasing more mobile and this service way more expensive, I would have expected the app to keep up. It hasn’t. At this time auto upload doesn’t work at all, even when the app open. When it does work it’s inconsistent at best. I like SmugMug but this is really frustrating.
negative SmugMug app_store source
Crash
themes: Login and access, Metadata and organization, Mobile app, Reliability and bugs · rating: 1 · relevance: 1
This app either locks up or crashes as soon as I start to use it to navigate my galleries or folders. I can’t access my entire website to see full sales info or any other part of the business side.
negative SmugMug app_store source
Confusing & impractical
themes: Search, AI, and discovery, Support · rating: 1 · relevance: 1
Opening smug mug is like going in to an archaic jungle of non intuitive panels. Why the complexity? Why no human support?
negative SmugMug app_store source
Keeps crashing
themes: Reliability and bugs · rating: 1 · relevance: 1
Keeps crashing
negative SmugMug app_store source
Changes
themes: Reliability and bugs · rating: 1 · relevance: 1
I don’t get on smugmug very often because it’s where I store pictures but every time I do it’s all changed and I have to spend a couple of hours trying to figure out the changed.
negative SmugMug app_store source
One Star
themes: Mobile app · rating: 1 · relevance: 1
Really great app prob 5 stars but it won’t stop pestering me to rate so it gets one star.
negative SmugMug app_store source
Whoa! Fully Behind!
themes: Mobile app, Search, AI, and discovery · rating: 1 · relevance: 1
Unbelievably terrible how woefully behind this company is on their UI for iOS. Abysmally awful, inconsistent, and makes me want to cancel altogether with the company outright and host everything elsewhere painstaking as that may be. Reminds me of Adobe, and how much they also hate the creative community in deed, but not sales marketing.
negative SmugMug app_store source
App crashes all the time
themes: Mobile app, Reliability and bugs · rating: 2 · relevance: 1
This app crashes all the time.
negative SmugMug app_store source
Junk
themes: Mobile app, Pricing and value, Sharing and galleries · rating: 2 · relevance: 0.9
Very basic but I think it works. Not much different than simply downloading your pics . What the heck it free. I wouldn't pay a dime for this app.
negative SmugMug app_store source
Won’t Sync!
themes: Login and access, Mobile app, Sync and backup · rating: 1 · relevance: 0.9
I can’t get dang thing to sync. I put in smugmug login and it says successful but then never shows my galleries!! Very disappointing!
negative SmugMug app_store source
Look elsewhere
themes: Mobile app, Reliability and bugs, Search, AI, and discovery, Sync and backup · rating: 1 · relevance: 0.9
All the app needs todo is sync, unfortunately it totally fails. Interface is horrible and can't get app to do anything.
negative SmugMug app_store source
Ever heard of a Graphic User Interface?
themes: Performance, Search, AI, and discovery · rating: 1 · relevance: 0.9
Don't bother. GUI is aweful, basically text menus. Not thumbnails. Very cumbersome to navigate.
negative SmugMug app_store source
Does not seep to work
themes: Reliability and bugs · rating: 1 · relevance: 0.9
Signed in to Smugmug, but cannot see galleries. All I get is a white screen.
negative SmugMug app_store source
App Support Page
themes: Login and access, Mobile app, Reliability and bugs, Support · rating: 2 · relevance: 0.9
Am I the only one that can't seem to find the "AppSupport" on this APP. It takes me to an error message displayed on a different page. Can't find anything about setting up or changing our password either?? Thanks,
negative SmugMug app_store source
Was a great app
themes: Login and access, Mobile app · rating: 1 · relevance: 0.9
When I first got it long ago it was a great app, but now won't login to my smug. Cant update photos - I removed it because it is not functional.
negative SmugMug app_store source
Can't sync my photos
themes: Mobile app, Reliability and bugs, Sync and backup · rating: 1 · relevance: 0.9
Don't waste your time with this app. It just crashes every time I try to sync. I tried it on my iPad and iPhone with the same result. Very frustrating 
negative SmugMug app_store source
The photos do not show
themes: Sync and backup · rating: 1 · relevance: 0.9
I chose wich galleries I want to so sync, but after syncing there's no pictures on it. Lame!! MUD!
negative SmugMug app_store source
Terrible
themes: Login and access, Mobile app, Pricing and value, Reliability and bugs, Search, AI, and discovery, Sharing and galleries · rating: 1 · relevance: 0.9
Frequently crashes, and has an interface that's not just poorly designed, it's actually insulting. Verify account option always fails, and downloads of pictures never worked. First thing I did after deleting this app was to change my SmugMug password. This app was so bad it felt like one of those free apps meant to steal from you - not saying it is, but it's so awful it feels that way. The program simply doesn't work, and even if it did, it's so poorly designed you wouldn't want to us it. Don't waste your time even downloading it.
negative SmugMug app_store source
Doesn't work
themes: Login and access, Reliability and bugs · rating: 1 · relevance: 0.9
Program will not login to SmugMug. It just reports invalid account information although the information is correct.
negative SmugMug app_store source
App does not download videos
themes: Mobile app, Reliability and bugs, Sharing and galleries · rating: 2 · relevance: 0.9
Cant get this app to download any videos. Photos no problem. Is no video download normal for this app or is it just a bug?
negative SmugMug app_store source
NO Sync Photo
themes: Search, AI, and discovery, Sync and backup · rating: 1 · relevance: 0.9
Nice interface. Maybe they are a version behind, but I got a lot of spinning wheels and no photos. You get what you pay for.
negative SmugMug app_store source
Crashes - No Galleries Obtained
themes: Mobile app, Reliability and bugs, Search, AI, and discovery · rating: 1 · relevance: 0.9
Tried it - it failed. SmugWallet for the win. Much better app than this.
negative SmugMug app_store source
Keep Crashing on me
themes: Reliability and bugs · rating: 1 · relevance: 0.9
Not sure what the problem, their website did not post any issue, but I consistently had this problem for like a week before I gave up.
neutral SmugMug app_store source
Buggy
themes: Performance, Reliability and bugs, Search, AI, and discovery · rating: 3 · relevance: 1
The most buggy, glitchy, slowest software ever. SO ANNOYING! I never leave reviews, and even before I’ve researched seeing if anyone else deals with it as much as I do.
neutral SmugMug app_store source
Crashes with larger galleries
themes: Mobile app, Performance, Reliability and bugs, Search, AI, and discovery, Sharing and galleries · rating: 3 · relevance: 1
When I try to view a larger gallery within the app, it attempts to load all thumbnails from beginning to end, even if I quickly swipe to the end. Then it crashes. Even worse, it forces all my other apps to reset. Please fix.
neutral SmugMug app_store source
Auto upload doesn’t work
themes: Upload and import · rating: 3 · relevance: 1
My auto upload doesn’t work
neutral SmugMug app_store source
Buggy but potentially great
themes: Metadata and organization, Mobile app, Reliability and bugs, Sharing and galleries · rating: 3 · relevance: 1
This is a great platform for organizing and storing photos. We have years worth. Using it on a laptop/desktop is easy but iPhone version super buggy! When you are in a folder, the + symbol to add gallery teases you - it hides or the menu disappears quickly. Very unreliable. You also can't move galleries between folders from the phone app.
neutral SmugMug app_store source
New logo lost the app its place on my Home Screen
themes: Mobile app · rating: 3 · relevance: 1
It’s so bad.
neutral SmugMug app_store source
Auto upload is awful
themes: Mobile app, Reliability and bugs, Search, AI, and discovery, Upload and import · rating: 3 · relevance: 1
Auto upload is the thing they need to improve on this app. It takes forever and always fails. Also i hate the new app icon
neutral SmugMug app_store source
The app
themes: Mobile app, Reliability and bugs · rating: 3 · relevance: 1
The app keeps crashing out
neutral SmugMug app_store source
Usually great. Needs more regular updates.
themes: Mobile app, Reliability and bugs · rating: 3 · relevance: 1
Doesn’t seem that I have to update this app as regularly as the rest. Possibly why it gets buggy.
neutral SmugMug app_store source
Paid confusion
themes: Editing and image quality, Login and access, Mobile app, Pricing and value, Privacy and ownership, Search, AI, and discovery, Sharing and galleries, Sync and backup · rating: 3 · relevance: 0.9
If you use Smug Mug a lot and need to show galleries of your work offsite on your iPhone or iPad this is an easy tool for downloading specific galleries. Setup requires a SmugMug account and trusting this app with your credentials. Interface forces you to login and setting sync setup. Unclear if I can administer my account (like delete images) or just view images. I like the ability to specify quality (image size) in what I store locally. I hope future versions work in making it a friendlier setup, add info or YouTube link on how to best use app. If you could let clients take a URL link and download images on their end I think you'd have a bigger market than just admin owners.
positive SmugMug app_store source
Easy to use
themes: Login and access, Reliability and bugs, Search, AI, and discovery, Upload and import · rating: 5 · relevance: 1
Acceptable loading times with cellular service, faster with WiFi. Easy interface and accessibility easy set up.i only have issues uploading Nikon NEF files onto the web.says file not recognized
positive SmugMug app_store source
Best Decision
themes: Support · rating: 5 · relevance: 1
I recently switched to SmugMug and will never look back!! The site is easy to navigate and the customer service is TOP NOTCH
positive SmugMug app_store source
Back-up on the go
themes: Sync and backup · rating: 5 · relevance: 1
Almost as easy as using the website. I love that my photos automatically sync.
positive SmugMug app_store source
President
themes: Mobile app · rating: 5 · relevance: 1
Excellent app!!
positive SmugMug app_store source
Love it
themes: Mobile app, Sharing and galleries · rating: 4 · relevance: 1
Love the app, I would just love to see the aspect ratio in the albums instead of squares. It’s make it easier to pick out pictures
positive SmugMug app_store source
Logo
themes: Reliability and bugs · rating: 5 · relevance: 1
Hate the new logo. Reminds me of a Pac-Man piece. Very “loud” prefer something more subtle based on photography.
positive SmugMug app_store source
Used this for YEaRs
themes: Editing and image quality · rating: 5 · relevance: 1
Im very dependent on the quality and reliability
positive SmugMug app_store source
Support
themes: Reliability and bugs, Support · rating: 5 · relevance: 1
I was having issues with billing through Smugmug. However, I was able to receive support and rectify my issue.
positive SmugMug app_store source
Easy to use, backs up everything pic, and very cheap.
themes: Upload and import · rating: 5 · relevance: 1
Been a user for over an year, received recommendations from a friend who has been in photography for the past 40 years, told me this was the only program that he used. I am blown away by how much content I can upload with no limits except on videos. I wished I could upload larger videos but understand the reason to limit. Very easy to use and works efficiently across all devices from Windows to MACs. Thank you SmugMug.
positive SmugMug app_store source
🩷
themes: Reliability and bugs · rating: 5 · relevance: 1
🥰
positive SmugMug app_store source
Sloweeeee
themes: Performance, Sync and backup · rating: 5 · relevance: 1
SO SLOW TO LOAD!! IT DRIVES ME CRAZY!!!
positive SmugMug app_store source
Rating
themes: Reliability and bugs · rating: 5 · relevance: 1
I love SmugMug
positive SmugMug app_store source
Stop asking for a review
themes: Reliability and bugs · rating: 5 · relevance: 1
No
positive SmugMug app_store source
Very user-friendly, love it
themes: Mobile app · rating: 5 · relevance: 1
This app, and website, are simple, slick, intuitive, and overall very easy to use. Too many photography-based sites want to get unnecessarily complex in order to cater to the typically fussy serious photographer. This does all I want it to, easily, while still having a great aesthetic.
positive SmugMug app_store source
Grid view
themes: Mobile app, Sharing and galleries · rating: 4 · relevance: 1
Overall, I’m happy with the services and will continue to subscribe. However, I think the two grid view options in the Gallery are terrible. Bring back the dynamic view so we can see our album covers!
positive SmugMug app_store source
Have enjoyed SmugMug for years!
themes: Search, AI, and discovery, Upload and import · rating: 5 · relevance: 1
As a non professional, but advanced amateur, SmugMug lets me document photos. I have photos going back to the 1800s. I caption and keyword so I can quickly FIND a picture among the thousands I have uploaded. Also have done convention photography and the members love being able to search for friends’ or their own pictures.
positive SmugMug app_store source
Works Great!
themes: Reliability and bugs · rating: 5 · relevance: 0.9
Thanks for the update!
positive SmugMug app_store source
Great update
themes: Mobile app, Reliability and bugs · rating: 5 · relevance: 0.9
I loved this app already as it simply did what it was supposed to do. Now the sorting function was added and I am totally happy. The GUI might need a bit of an upgrade too but for me that is not a major issue. The app works great.
positive SmugMug app_store source
Smuggin it
themes: Metadata and organization, Mobile app · rating: 5 · relevance: 0.9
I have been using this ever since the iPhoto update in iOS6 (which I couldn't stand). It works perfectly and would gladly pay for this app. It does exactly what I need it to do. I can now carry around my entire catalog on my iPad. Love it! Great job!
positive SmugMug app_store source
Excellent!
themes: Mobile app, Pricing and value, Search, AI, and discovery, Sync and backup · rating: 5 · relevance: 0.9
Better than some paid apps. Works great, easy to use, even syncs video content!
positive SmugMug app_store source
Perfect
themes: Mobile app · rating: 5 · relevance: 0.9
After trying several smugmug apps that were totally useless, this one deserves more than 5stars
positive SmugMug app_store source
Does the job
themes: Login and access, Mobile app, Search, AI, and discovery · rating: 5 · relevance: 0.9
The Interface is very basic and simple. That said, it's efficient and displays Smugmug photos much more quickly than other apps. If you want offline viewing of your Smugmug account, check it out.
positive SmugMug app_store source
Does what I need
themes: Login and access, Mobile app, Pricing and value, Proofing and studio workflow, Search, AI, and discovery, Sharing and galleries, Upload and import · rating: 5 · relevance: 0.9
Need offline access to smugmug galleries? This is it. Selectable galleries, selectable download sizes. Slightly awkward but fully functional interface and menu options. Need to share somewhere? Copy to camera roll from the app, and you are off to the races. Need to upload something? Use Smugmug's own camera awesome. Tempted to give 4 stars due to the ho-hum interface. But the app is free, without ads, not from the corporate site owner, and is recently updated. That's worth an extra star.
positive SmugMug app_store source
Love this app
themes: Mobile app, Search, AI, and discovery, Sharing and galleries · rating: 5 · relevance: 0.9
I have used this app to view my many SmugMug galleries since it first came out. It displays the photos so nicely and they are all on the iPad, rather than having to wait for each pic to download. The app also allows you to zoom on the photo, unlike SmugWallet that is an iPhone; which doesn't zoom. I just happened to notice that no one had reviewed this fine app and had to give my 5 stars.
positive SmugMug app_store source
Cool
themes: Mobile app, Sharing and galleries · rating: 4 · relevance: 0.9
Since iPads don't have cameras this is a great app to download from items that do have cameras but please get the update):
positive SmugMug app_store source
Works Great!
themes: Reliability and bugs · rating: 5 · relevance: 0.9
Efficient, easy to use, simply works well. Anyone who says that it's "horrible" does not understand how to use electronics.
positive SmugMug app_store source
Great
themes: Mobile app · rating: 5 · relevance: 0.9
I use this to display my smug mug photos. Great app
positive SmugMug app_store source
Quick and easy
themes: Mobile app, Pricing and value · rating: 5 · relevance: 0.9
Quick, simple, easy, and free. Better than SmugMug's own app. No problems using at all.
positive SmugMug app_store source
Nice App -
themes: Login and access, Metadata and organization, Mobile app, Performance, Reliability and bugs, Search, AI, and discovery, Sharing and galleries · rating: 5 · relevance: 0.9
As a smugmug pro users I love having my photos with me. I wanted to try this app and over all it works good. As the developer noted there is a glitch with the show captions and show filenames - so I kept those options turned off and it worked fine. Overall the app is nice, I wish it had a bit more polish to the interface but it works. Developer was responsive to my inquires to him about the app which was nice. LIKES Like being able to download galleries in the different resolution sizes to either quickly download a gallery or not. Like being able to re-download just one image in a gallery to a larger size instead of the whole gallery. LIke the way the thumbnails are displayed for a gal
positive SmugMug app_store source
Does what it is supposed to
themes: Login and access, Mobile app, Search, AI, and discovery, Sharing and galleries, Support · rating: 5 · relevance: 0.9
As of latest version, it works very well. Downloads large galleries fairly rapidly and displays them fast. Author is responsive and helpful, and has been making improvements. Only thing that would improve it would be the ability to sort the photos on the iphone, but that would be a bonus, not a requirement, because you can do it in smugmug.