Pic-Time

It seems very odd to me that the only way to upload photos on the iPad using the app is through the Photos app and that you can’t use the Files app to get the photos into your Pic-Time Gallery. Also, getting Help through the app is slow and ridiculous. If you’re question doesn’t fit the 2 to 3 options the AI bought wants to give you.

App no longer works Feb 16, 2026 after update. Please fix!

Downloading photos is a pain. Still trying to figure it out. Can’t simple click and save. Wish I didn’t have to use

I am constantly having to log back into my account even if I’ve just used it moments ago. It will make me do two email verifications within 30 minutes of already doing it. Extremely annoying!

Developers. You need to fix the login issues. I shouldn’t have to login multiple times a day.

Simply doesn’t do what it’s supposed to do, doesn’t show photo numbers unless you’re in a certain format and won’t download the favorites

I hate the two factor authentication is via email and no matter what you do, you aren’t able to login to the app anymore

All the images don’t upload on safari and you can’t upload on the app…the web browser on your desktop is good that’s it

I always have issues logging in as I have two accounts I often have to switch between. There is no option to download web size vs high res. When downloading from app there is not gauge as to how many photos have already downloaded, how many there are left, if any have even downloaded, and when I go to check my camera roll to see if the download has worked it usually errors out and stops the download completely. So many issues. Pic-Time on my laptop from the web browser? Absolutely perfect. The Pic-Time app? Terrible and even worse since the update.

I love Pic-Tim galleries but this app is worthless. It never loads, has a spinning wheel for 98% of the time it’s open, and it compresses images for downloads so much it greatly diminishes quality. Pic-Time needs to bag the app and WORK ON MAKING THE PHOTOG DASHBOARD MOBILE RESPONSIVE. Not sure how many of us need to keep repeating this over and over again, but I’ll just keep saying it until it finally happens.

I love pictime but the app is the most buggy app I’ve ever used. I’m constantly having to delete it and redownload it because it’s stuck in loading.

The app is really buggy. I wish it wasn’t! It gives me an error anytime I want to download photos from galleries in full res that have been up for over a few months. Also keeps making me log in. I reported the error issue to pic time a year or two ago. Still no fix. Reported the log in issue a couple weeks ago. They said delete and re download app. Didn’t fix the issue.

Am I the only one who doesn’t see the create an account button???

As a photographer who pays hundreds of dollars for Pic-time each year, I literally don’t understand why they don’t have a functional mobile version of the photographer interface. Please, we beg of you, address this asap 🙏🏻

Why don’t you make a version of the app where photographers can edit the gallery setup? Or give them an option to share from the app? Also, downloading the photos from a clients perspective is so obnoxious

Had this app for years now and all of a sudden it is not working correctly.. this app is the only one that wont allow my iPad to change the screen orientation… meaning when i open the app connected to my keyboard, it should be in landscape, like it has been since i got the iPad… now it stays in portrait.. i have to turn the ipad in order to use the app.. and yes, it is the only app that is giving me issues.. no other app is doing it. Yes, i turned it on and off. Yes, i deleted the app and redownloaded it. So yes, its the app.

I can’t get past the blank white screen and when I actually can, I get a message stating it’s not really mobile-friendly? What is that?! You have paying subscribers who deserve a functioning mobile option. And some kind of acknowledgement from the developers after all of these complaints would be nice.

Is someone going to fix this app…??? Paying every month and can’t even use it

Trash

I try to open the app, but it immediately closes. There hasn’t been an update to the mobile app in over a year. Please make this app more mobile friendly and easy to use for photographers!

As a long time pic time user I’m grateful to have an app. But honestly the issues within the app make it almost not worth it. Soooo many things within the app make it not user friendly. And that’s IFFF you can even get the app to launch. Really hoping some fixes come soon cause it’s getting harder and harder to use it

It’s a pain in the butt to download photos. You have to press the download button multiple times before it actually downloads. It’s hard to go back from one gallery to get to all of them. You have to close out of the app first. Just to a name a few of the issues.

I use Pic Time for my wedding client galleries and it’s a good service, albeit somewhat buggy. This app, however, needs to be pulled off the app store. It's unusable. It will throw up blank windows with no way out other than to quit the app and more. I logged in I saw my business come up AND the name of another photography business not associated with mine at all. Fortunately, I was not able to see the other businesses' work. This app should be an embarrassment to Pic Time and either be replaced or pulled off the market entirely.

Reading other reviews and from 2 years ago it’s similar to my experience now? ! Get it together pic-time !!! Love the web version but gosh get the app up to par !

I have used pic-time for years now and I love them but this app has to be the worst I’ve used. I’ll just get locked into different screens I have no way of getting out of. There is no forward and back button. The interface is odd and it just is all sorts of buggy. I would love to have a good app to use for you guys because I often need to access my account on my phone.

I continually have to delete and reinstall this app as I will try to open it and it will just have a white screen until I delete and reinstall. When it works, it is great, but it so rarely does. Please fix it!

For being a main tool for my business, it feels like I get kicked out of the app or it isn’t adapted to mobile, more than it helps me… I think it could be reinvented a little and would be an unbeatable tool for all photographers

The app gets stuck all the time, so is pretty much useless on the iPad.

The application is not adapted: there is no way to send a gallery, there is no way to share a link to the gallery, many errors, in fact the application is not suitable for use, it is easier to use it through the browser.

I am VERY frustrated. I am creating my galleries and then when I got to preview them all of my photos say hidden even though I definitely didn’t hide them. I didn’t have this issue the first time I made a gallery but now it is doing it and I’ve tried everything. Please someone help I am so upset about this.

UX could use some improvement, especially since they already allow the Full Photographer Interface on mobile. I’m constantly getting logged out, which can be frustrating when hoping to show clients and friends your work in person.

It gets a bit annoying so please fix it when possible. The app is up to date and it still happens.

Very buggy, inconsistent, and unreliable. Have to login every time I open the app. Crashes/freezes sometimes. I think it has gotten better recently but so hopeful it’ll keep improving.

App interface is awesome. It just logs me out all the time. Super inconvenient with two factor authentication and stuff when I need to access photos fast.

I’ve been trying to upload exported jpegs from my iPad onto the app and it just gets stuck. Nothing happens whether I choose the max 100 photos or just 5 photos. This seriously needs to be fixed otherwise it makes the app unusable

I want to be a subscriber but the app is buggy. The app stops working when you push it to the background or come back to it later forcing you to log back in each and every time. Very annoying.

I’d like to be able to do more with the app on the go without having to login to desktop mode.

I don’t understand how it wasn’t something that made compatible at launched with the phone version. Make it make sense. I was really hoping that last few updates would magically have this fixed but it doesn’t. I use pic time app on my iPad the most since it helps me not bog up my phone when creating instagram posting so having the functionality of not having to remove my iPad and turn it horizontal to use the app properly that would be amazing. I think creating the iPad version to have the ability to see the photographers backend with easier access would also greatly help. I have other ideas too so feel free to DM me on instagram

I used to love this app and used it all the time, however one day my screen showed an error code saying I lost internet connection, and now it will not move from that page. I tried closing out of it, un-installing and re-installing, but nothing has come out of it. I also waited 2 weeks to re-install it again after several times of uninstalling and it still doesn’t work. I hope this issue gets worked out because I would love to continue to use it.

I have been waiting for an app for forever! I am loving it to far ! Pic- time is my favorite gallery delivery service so adding an app is literally the best !

Love the simplicity hope they keep updating it regularly for more improvements

Love the product so far, but a few things making the UX more difficult. 1. The login experience isn’t great, please give me the option to sign in with google 2. It took me too long to figure out how to turn on the digital download feature. Why is this not on by default and/or at the top of the list of products? 3. The mobile download experience is confusing. I’m testing out what my clients will go through and keep getting stuck trying to download (purchase) multiple pictures. After hitting the download button on one photo, it should be easy to select more photos like the web flow is

Truly, the best client delivery app with whatever used is most beautiful interface and modern design

Huge fan of Pic-Time, from the clean design of the app, to the super helpful support, not to mention the great gallery store tools, it has everything I need for my photo business!

Good update Not bad A very needed update for mobile UI Thank you

It finally happened. They updated the app and it’s 1000% better than before. ABOUT TIME!!!!!!

SUPER super hyped on the most recent app update. thank you, pic-time! for taking the time to really hear all the feedback and upgrade/elevate the experience tremendously. i love the new interface, everything feels very user friendly and seamless now. this is a game changer — thank you!

Pic time updated this app recently and it’s finally the tool we need when working mobile. Thank you pic time!

the overhaul on the mobile app is SO GREAT! huge improvement in workflow from previous versions. thanks for all you do, Pic-Time!

Wish that the photographer view was mobile friendly however the gallery views are easy to use.